{"id":3178,"date":"2024-08-18T06:57:24","date_gmt":"2024-08-18T02:57:24","guid":{"rendered":"https:\/\/oriential.com\/?page_id=3178"},"modified":"2026-08-07T19:29:06","modified_gmt":"2026-08-07T17:29:06","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/oriential.com\/sl\/refund-policy\/","title":{"rendered":"Politika vra\u010dil"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3178\" class=\"elementor elementor-3178\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-949b994 e-flex e-con-boxed e-con e-parent\" data-id=\"949b994\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1787dbf elementor-widget elementor-widget-text-editor\" data-id=\"1787dbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Effective date:<\/strong> 8 August 2026 | <strong>Last updated:<\/strong> 8 August 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c879c93 elementor-toc--minimized-on-desktop elementor-widget elementor-widget-table-of-contents\" data-id=\"c879c93\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;minimized_on&quot;:&quot;desktop&quot;,&quot;headings_by_tags&quot;:[&quot;h4&quot;,&quot;h5&quot;],&quot;container&quot;:&quot;main&quot;,&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__c879c93\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__c879c93\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__c879c93\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<main class=\"elementor-element elementor-element-0879fb8 e-con-full e-flex e-con e-child\" data-id=\"0879fb8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-319affe elementor-widget elementor-widget-text-editor\" data-id=\"319affe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">This Refund Policy explains how cancellations and refunds are handled for services supplied by ORIENTIAL LTD (\u201cOriential\u201d, \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d).<\/p><p class=\"isSelectedEnd\">Because our work is primarily custom professional work, refunds depend on how much work has already been completed, what costs have already been committed and the terms of the specific project or service agreement.<\/p><p>Nothing in this policy removes any statutory rights that cannot legally be excluded.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d61f0c elementor-widget elementor-widget-spacer\" data-id=\"5d61f0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0a9a39 elementor-widget elementor-widget-text-editor\" data-id=\"a0a9a39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Free Services<\/b><\/h4><p class=\"isSelectedEnd\">No payment is required for services we specifically describe as free, such as a free review or free initial consultation.<\/p><p>Because no payment is taken, no refund applies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcaecc0 elementor-widget elementor-widget-spacer\" data-id=\"fcaecc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3280cad elementor-widget elementor-widget-text-editor\" data-id=\"3280cad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Before Work Starts<\/b><\/h4><p class=\"isSelectedEnd\">If you have paid for a service but we have not started the work and have not incurred non-recoverable third-party costs or other specifically agreed commitments, you may request cancellation and a refund.<\/p><p>If the proposal or agreement clearly identifies a reservation, booking or commencement fee, its treatment will follow the terms agreed before payment and applicable law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79c9a36 elementor-widget elementor-widget-spacer\" data-id=\"79c9a36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9318b3b elementor-widget elementor-widget-text-editor\" data-id=\"9318b3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>After Work Has Started<\/b><\/h4><p class=\"isSelectedEnd\">Once work has started, payments are <strong>not automatically refundable in full<\/strong>.<\/p><p class=\"isSelectedEnd\">If a project is cancelled, we may deduct amounts reasonably attributable to:<\/p><ul data-spread=\"false\"><li>Work already completed<\/li><li>Work already delivered<\/li><li>Completed project stages or milestones<\/li><li>Time already spent on the project<\/li><li>Agreed work already in progress<\/li><li>Non-recoverable third-party expenses<\/li><li>Software, licences, assets or services purchased specifically for the project<\/li><li>Other costs we have reasonably committed because of the project<\/li><\/ul><p>If you have prepaid more than the amount properly due for work and costs already incurred, any remaining refundable balance will be returned where applicable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2d1aa3 elementor-widget elementor-widget-spacer\" data-id=\"f2d1aa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-730bba2 elementor-widget elementor-widget-text-editor\" data-id=\"730bba2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Completed Work<\/b><\/h4><p class=\"isSelectedEnd\">Payments for completed and properly delivered work are normally non-refundable.<\/p><p class=\"isSelectedEnd\">A change of mind after custom work has been completed, delivered or approved does not by itself create a right to a refund.<\/p><p>This does not affect any legal rights you may have if services were not supplied with the standard required by applicable law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b37ec26 elementor-widget elementor-widget-spacer\" data-id=\"b37ec26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e08d144 elementor-widget elementor-widget-text-editor\" data-id=\"e08d144\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Staged Projects<\/b><\/h4><p class=\"isSelectedEnd\">Some projects are divided into stages with separate payments.<\/p><p class=\"isSelectedEnd\">Unless otherwise agreed:<\/p><ul data-spread=\"false\"><li>A payment relating to a completed stage is not normally refundable.<\/li><li>Work on a later stage may be paused if the required payment has not been received.<\/li><li>If a future prepaid stage has not started, the unused amount may be refundable after deducting any non-recoverable costs connected with that stage.<\/li><\/ul><p>The project proposal or agreement may contain more specific milestone and payment terms. Those specific terms take priority where they conflict with this general policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02cb3aa elementor-widget elementor-widget-spacer\" data-id=\"02cb3aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03c541c elementor-widget elementor-widget-text-editor\" data-id=\"03c541c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Scope Changes<\/b><\/h4><p class=\"isSelectedEnd\">A request to change the agreed scope does not automatically create a right to a refund.<\/p><p class=\"isSelectedEnd\">If the requested change adds work, complexity or third-party cost, we may provide a revised price or additional proposal before carrying out that work.<\/p><p>If removing part of the scope materially reduces work that has not yet started, we may agree an appropriate adjustment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b06713 elementor-widget elementor-widget-spacer\" data-id=\"9b06713\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b653ca5 elementor-widget elementor-widget-text-editor\" data-id=\"b653ca5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Ongoing and Monthly Services<\/b><\/h4><p class=\"isSelectedEnd\">For website management, marketing, ongoing support or other recurring services, cancellation follows the specific agreement made with the client.<\/p><p class=\"isSelectedEnd\">Unless another arrangement has been agreed, cancellation takes effect at the end of the current paid billing period provided we receive the cancellation before the next payment or invoice becomes due.<\/p><p class=\"isSelectedEnd\">Fees relating to work already carried out during the current billing period are normally non-refundable.<\/p><p>Prepaid future periods that have not begun may be refundable unless the client has entered into a specific fixed-term or annual commitment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eb0958 elementor-widget elementor-widget-spacer\" data-id=\"7eb0958\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd5d53 elementor-widget elementor-widget-text-editor\" data-id=\"2dd5d53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Late Payment, Suspension and Termination<\/b><\/h4><p class=\"isSelectedEnd\">Failure to make an agreed payment on time does not create a right to a refund.<\/p><p class=\"isSelectedEnd\">If a project or ongoing service is suspended or terminated because of non-payment, amounts already paid will be applied to work already completed, services already provided, reserved project capacity where contractually applicable, and authorised non-recoverable costs.<\/p><p class=\"isSelectedEnd\">If the amount properly due for completed work, services or costs exceeds the amount already paid, the remaining balance continues to be payable.<\/p><p class=\"isSelectedEnd\">Termination because of non-payment does not remove the client&#8217;s responsibility for outstanding invoices, applicable late-payment interest or legally recoverable debt-recovery costs.<\/p><p>Any refund that may otherwise be due will first be reduced by amounts properly owed to Oriential under the applicable agreement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06e82bf elementor-widget elementor-widget-spacer\" data-id=\"06e82bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb08ad elementor-widget elementor-widget-text-editor\" data-id=\"ebb08ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Third-Party Costs<\/b><\/h4><p class=\"isSelectedEnd\">Third-party expenses that have already been incurred or committed for your project are normally non-refundable to the extent that the third party does not refund them to us.<\/p><p class=\"isSelectedEnd\">Examples may include:<\/p><ul data-spread=\"false\"><li>Domains<\/li><li>Hosting<\/li><li>Software<\/li><li>Plugins<\/li><li>Fonts<\/li><li>Stock assets<\/li><li>Paid advertising<\/li><li>External services<\/li><li>Licences<\/li><li>Platform charges<\/li><\/ul><p>We will not charge you for third-party costs that were not authorised where authorisation was required.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c51f3d0 elementor-widget elementor-widget-spacer\" data-id=\"c51f3d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-952c7b4 elementor-widget elementor-widget-text-editor\" data-id=\"952c7b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>If Oriential Cancels a Project<\/b><\/h4><p class=\"isSelectedEnd\">If we end a project without the cancellation being caused by your breach of the agreement, we will account for:<\/p><ul data-spread=\"false\"><li>Work already completed<\/li><li>Work already delivered<\/li><li>Agreed non-recoverable costs<\/li><\/ul><p>Any remaining prepaid amount attributable to work we will not provide will be refunded where appropriate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b70af7 elementor-widget elementor-widget-spacer\" data-id=\"1b70af7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbd3869 elementor-widget elementor-widget-text-editor\" data-id=\"fbd3869\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Consumer Cancellation Rights<\/b><\/h4><p class=\"isSelectedEnd\">Most Oriential services are supplied to businesses.<\/p><p class=\"isSelectedEnd\">However, if you enter into a contract with us as a <strong>consumer<\/strong> rather than for business purposes, mandatory consumer laws may give you additional cancellation rights.<\/p><p class=\"isSelectedEnd\">Where UK consumer distance-contract rules apply, you may generally have the right to cancel a service contract within <strong>14 days of entering into it<\/strong>.<\/p><p class=\"isSelectedEnd\">If you specifically ask us to begin the service during that cancellation period and later cancel, you may be required to pay a proportionate amount for the work already supplied.<\/p><p class=\"isSelectedEnd\">If the service has been fully performed during the cancellation period after the legally required request, consent and acknowledgement, your statutory cancellation right may end once performance is complete.<\/p><p>Nothing in this Refund Policy limits statutory consumer rights that cannot legally be excluded.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35ab925 elementor-widget elementor-widget-spacer\" data-id=\"35ab925\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa95265 elementor-widget elementor-widget-text-editor\" data-id=\"aa95265\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Quality or Delivery Problems<\/b><\/h4><p class=\"isSelectedEnd\">If you believe we have failed to provide an agreed service, contact us as soon as possible.<\/p><p class=\"isSelectedEnd\">We will first try to resolve the problem through correction, completion or another reasonable solution where appropriate.<\/p><p>Where we cannot provide an agreed part of a paid service, an appropriate refund or adjustment may be made for the affected part.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1c9237 elementor-widget elementor-widget-spacer\" data-id=\"b1c9237\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3f5711 elementor-widget elementor-widget-text-editor\" data-id=\"c3f5711\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>How to Request a Cancellation or Refund<\/b><\/h4><p class=\"isSelectedEnd\">Send your request to:<\/p><p class=\"isSelectedEnd\"><a href=\"mailto:info@oriential.com\"><strong>info@oriential.com<\/strong><\/a><\/p><p class=\"isSelectedEnd\">Include:<\/p><ul data-spread=\"false\"><li>Your name<\/li><li>Business name where applicable<\/li><li>Invoice or project reference<\/li><li>The service concerned<\/li><li>The reason for your request<\/li><\/ul><p class=\"isSelectedEnd\">We may ask for additional information where needed to review the request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65b36da elementor-widget elementor-widget-spacer\" data-id=\"65b36da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f8442d elementor-widget elementor-widget-text-editor\" data-id=\"9f8442d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Refund Processing<\/b><\/h4><p class=\"isSelectedEnd\">Approved refunds will normally be returned using the original payment method where possible.<\/p><p class=\"isSelectedEnd\">Where a statutory refund deadline applies, we will process the refund within that required period.<\/p><p>For other refunds, we aim to initiate approved refunds promptly. The time it takes for the amount to appear in your account may depend on your bank or payment provider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f5d880 elementor-widget elementor-widget-spacer\" data-id=\"8f5d880\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-274eb92 elementor-widget elementor-widget-text-editor\" data-id=\"274eb92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Payment Disputes<\/b><\/h4><p class=\"isSelectedEnd\">If you believe a payment is incorrect, please contact us first at <a href=\"mailto:info@oriential.com\"><strong>info@oriential.com<\/strong><\/a> so we can investigate and try to resolve the issue.<\/p><p>Nothing in this section prevents you from exercising rights available through your bank, payment provider or applicable law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8970245 elementor-widget elementor-widget-spacer\" data-id=\"8970245\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d4903d elementor-widget elementor-widget-text-editor\" data-id=\"6d4903d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Project-Specific Agreements<\/b><\/h4><p class=\"isSelectedEnd\">This Refund Policy provides Oriential&#8217;s general approach.<\/p><p class=\"isSelectedEnd\">A signed contract, accepted proposal, statement of work, checkout agreement or other project-specific agreement may contain additional or different cancellation and payment terms.<\/p><p>Where there is a conflict, the specific agreement governing that project will take priority, subject to applicable law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37b89ff elementor-widget elementor-widget-spacer\" data-id=\"37b89ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9ee816 elementor-widget elementor-widget-text-editor\" data-id=\"f9ee816\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Contact<\/b><\/h4><p class=\"isSelectedEnd\"><strong>ORIENTIAL LTD<\/strong><br \/>Company number: 16609791<br \/>Registered in England and Wales<br \/>128 City Road<br \/>London<br \/>United Kingdom<br \/>EC1V 2NX<\/p><p><strong>Email:<\/strong> <a href=\"mailto:info@oriential.com\">info@oriential.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/main>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>This Refund Policy outlines the terms and conditions under which refunds may be granted for our services, which include monthly, annual, ongoing subscriptions, and custom projects.<\/p>","protected":false},"author":12,"featured_media":18092,"parent":0,"menu_order":999,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3178","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/oriential.com\/sl\/wp-json\/wp\/v2\/pages\/3178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oriential.com\/sl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oriential.com\/sl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oriential.com\/sl\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/oriential.com\/sl\/wp-json\/wp\/v2\/comments?post=3178"}],"version-history":[{"count":72,"href":"https:\/\/oriential.com\/sl\/wp-json\/wp\/v2\/pages\/3178\/revisions"}],"predecessor-version":[{"id":19416,"href":"https:\/\/oriential.com\/sl\/wp-json\/wp\/v2\/pages\/3178\/revisions\/19416"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/oriential.com\/sl\/wp-json\/wp\/v2\/media\/18092"}],"wp:attachment":[{"href":"https:\/\/oriential.com\/sl\/wp-json\/wp\/v2\/media?parent=3178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}