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Prices and Payment

The applicable price will be the price stated in the relevant proposal, contract, invoice, order or checkout.

Unless expressly stated otherwise:

• Payments must be made by the due date shown on the invoice or agreement.
• A required commencement payment must be received before work begins.
• Stage payments must be received before we are required to continue into the relevant next stage.
• Third-party fees are excluded unless specifically included.
• Applicable taxes may be added where required by law.

We may pause work if an agreed payment becomes overdue.

Any resulting delay may affect the project timeline.

Payment Terms, Late Payments and Suspension

Oriential depends on payments being made on time so that we can allocate team capacity, maintain third-party services and meet our own operating commitments.

By accepting a proposal, placing an order, signing an agreement or making a payment to begin a project, the client agrees to the payment terms applicable to that service.

One-Time Projects

Unless different payment terms are expressly agreed in writing, one-time projects are paid in two stages:

50% commencement payment

The first 50% is due before work begins. Oriential is not required to reserve production time or begin work until this payment has been received.

50% completion payment

The remaining 50% becomes due when the agreed work is substantially complete and ready for final launch, delivery or handover.

Unless otherwise agreed in writing, Oriential may require the final payment to be received before:

• Launching or publishing the final work
• Transferring a website, store, account or digital property
• Transferring administrative ownership or credentials
• Delivering final editable or source files
• Completing another final handover

A client’s delay in providing final approval, content, access or other required information does not indefinitely postpone payment for work that has otherwise been substantially completed.

If a project remains ready for final approval or handover and the client does not respond within a reasonable period, Oriential may issue the final invoice based on the work completed.

Ongoing Management & Retainer Services

Ongoing services are normally billed in advance for the applicable monthly or other agreed service period.

These services may include website and ecommerce management, digital marketing and social media management, content management, technical support and maintenance, property-related management services, or other recurring services specifically agreed with the client.

Unless otherwise agreed in writing, payment must be received for the relevant billing period for Oriential to continue providing the service.

A client’s failure to use, request or provide material for an ongoing service during a billing period does not automatically remove the payment obligation where Oriential has reserved capacity or remained available to provide the agreed service.

Invoice Due Dates

Unless another payment deadline is stated in the proposal, agreement or invoice, invoices are due within 7 calendar days of the invoice date.

A payment is considered late once the applicable payment deadline has passed without the full cleared amount being received.

Interest on Late Business Payments

For commercial transactions where permitted by applicable law, Oriential reserves the right to charge interest on overdue amounts.

Unless a different valid contractual remedy has been expressly agreed, Oriential may apply statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 at the applicable statutory rate.

At the date of these Terms, the statutory rate for qualifying business-to-business debts is 8 percentage points above the Bank of England base rate.

Interest may accrue from the date the payment becomes overdue until the outstanding amount is paid in full.

Debt Recovery Charges

Where legally permitted, Oriential may also claim statutory debt-recovery compensation for qualifying late commercial payments.

The amount depends on the outstanding debt and may currently include a fixed recovery charge of:

• £40 for debts below £1,000
• £70 for debts from £1,000 to £9,999.99
• £100 for debts of £10,000 or more

Where Oriential’s reasonable recovery costs exceed the applicable statutory fixed amount, Oriential may also seek additional recoverable costs where permitted by law.

Suspension for Late Payment

If an invoice remains unpaid for 7 calendar days after its due date, Oriential may suspend some or all work or services until all overdue amounts have been paid.

During a payment-related suspension:

Oriential is not required to continue work, make updates, provide ongoing management, begin a new project stage, launch work, deliver final files or maintain the original delivery schedule.

Any affected deadlines or delivery dates may be moved by an appropriate period after payment is received and work resumes.

Oriential is not responsible for delays directly resulting from the client’s failure to make an agreed payment on time.

Where ongoing maintenance, monitoring, marketing, content management or another recurring service has been suspended because of non-payment, Oriential is not responsible for work that would otherwise have been performed during that suspension.

Continued Non-Payment

If an amount remains unpaid for 30 calendar days after its due date, Oriential may terminate the affected project or ongoing service by written notice.

Termination does not cancel or reduce amounts already owed.

The client remains responsible for:

Amounts due for work already completed, completed project stages, services already provided, approved third-party costs, applicable late-payment interest and legally recoverable debt-recovery costs.

Oriential may withhold work that has not yet been required to be delivered under the agreement until outstanding payments have been settled, subject to applicable law.

Third-Party Services and Advertising Spend

Where a service depends on third-party subscriptions, advertising budgets, hosting, software, licences, platforms or other external costs, Oriential is not required to fund those costs on the client’s behalf.

Any client-funded advertising budget or other third-party expenditure that must be paid in advance must be received before the relevant campaign, service or subscription begins or renews.

Oriential is not responsible for interruption caused by a third-party service being suspended or cancelled because the client did not provide the required funds on time.

Payment Disputes

If a client genuinely disputes an invoice, the client must notify Oriential promptly and explain the specific amount or work being disputed.

A genuine dispute regarding part of an invoice does not normally justify withholding an undisputed amount.

Both parties should make reasonable efforts to resolve payment disputes promptly.

No Waiver

If Oriential chooses not to charge interest, recovery costs, suspend work or terminate a service immediately following one late payment, this does not waive Oriential’s right to do so for that payment or future late payments.